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Digital Telephone

Get help with frequently asked questions.


Digital Telephone


  • 1

    What is Blue Stream Phone?

    Blue Stream Phone is a multi-featured, residential phone service available from Blue Stream. Our phone service is as easy to use as your existing phone service from your traditional phone company. Plus, you’ll receive additional benefits, which include unlimited local and long distance calling throughout the United States, Puerto Rico, Canada, Guam and the Virgin Islands all for one low monthly price!

  • 2

    Can I have Blue Stream Phone?

    Yes. You can subscribe to this service if you live within our serviceable area.

  • 3

    What does Blue Stream Phone offer?

    (1) The power to call anyone, anytime, anywhere in the United States, Puerto Rico, Guam and the Virgin Islands as often as you like for one low monthly price.

    (2) Call Waiting, Caller ID, Call Waiting ID, Call Forwarding and much more at no extra cost!

    (3) The convenience of one bill including local/long distance phone charges, cable television services and high-speed Internet.

  • 4

    Will I save money?

    Most people will save money by subscribing to digital phone service from Blue Stream. To find out how much money you will save, call us today at 954-753-0100.

  • 5

    Do I need to subscribe to other Blue Stream services to get Digital Phone?

    No. You’re not required to subscribe to any other Blue Stream service to get Digital Phone. However, by subscribing to more than one service from Blue Stream you will be saving even more money. Please see the Digital Phone section of the website for more details.

  • 6

    Is there an additional fee to switch to Digital Phone?

    There is a one-time installation and activation charge from Blue Stream when you have the service professionally installed in your home. Check with your current phone provider to see if it assesses a charge to transfer your phone number to Blue Stream.

  • 7

    Can I keep my existing number?

    Yes, in most cases you can keep your existing phone number. This means that you will continue to receive calls from your family and friends without having to notify them of a new telephone number. We do need to verify the availability for transferring your existing phone number before you can use it with Blue Stream service. You also have the option to receive a brand new number from Blue Stream.

  • 8

    Can I have more than one phone line/number with Blue Stream Digital Phone and if so, what is the cost of the additional number?

    Yes. You can have a total of two different phone lines/numbers per EMTA with Blue Stream Phone. The second phone line/number is an additional charge. Please see the Packages and Pricing section of the website or call us to learn more at 954-753-0100.

  • 9

    Does Blue Stream Digital Phone support distinctive ring?

    No, at the present time we do not offer distinctive ring service.

  • 10

    Will my phone number be listed in telephone directories?

    Yes, your phone numbers will be listed in telephone directories, unless you request an unlisted phone number.

  • 11

    Can I use my existing home phones with Blue Stream Phone service?

    Yes. Blue Stream Digital Phone will connect to all your working jacks and telephones.

  • 12

    Does Blue Stream Digital Phone replace my current home phone service?

    Yes. If you choose to keep your existing number, then Blue Stream will notify your existing provider that you are switching service.

  • 13

    Will my monitored security system work with Blue Stream Digital Phone?

    Blue Stream Digital Phone will work with most monitored home security systems. In the event that Blue Stream installs and configures the Digital Phone with your home security system, we require that you test the alarm system before and after your installation.

  • 14

    Can I use Blue Stream Digital Phone for my business?

    Yes, Blue Stream Phone is available for business. Call 954-753-0100 for pricing.   

  • 15

    Can I talk on the phone, browse the Internet and watch TV all at the same time?

    Yes, Blue Stream will provide you with new equipment, which will allow you to utilize the Internet service, cable service, and the phone service simultaneously. Blue Stream services operate independently of one another and therefore one service is not affected by the use of another.

  • 16

    How do I use my Blue Stream Digital Phone features?

    Please review the Blue Stream Digital Phone Features section of the website for complete details of the features available and how they are used.

  • 17

    If my power goes, does my 911 service still work?

    Blue Stream Digital Phone service provides up to 4 hours of battery backup. So long as your battery backup is not uncharged, discharged, improperly installed or malfunctioning, your phone service will continue to work even if you lose electrical power. This includes your E911 service. Note that it’s important to have a battery backup telephone to use at all times in case of power failure.

  • 18

    If my phone service is temporarily suspended for non-payment, does my 911 service stop working?

    No. If you are temporarily suspended for non-payment, your 911 service will still function. If you are disconnected instead of suspended, then your 911 will NOT work. Disconnect reasons are: 1. You request to be disconnected. 2. You fail to pay your bill after 45 days.

  • 19

    Under which circumstances would my 911 service stop working besides being disconnected by the cable company or stand-by battery backup failure during a power outage?

    Any changes you make to the Blue Stream Digital Phone equipment without first notifying Blue Stream may cause your Digital Phone service, including 911 service, to fail. Please notify Blue Stream before making any changes to your equipment. Also, other circumstances such as network issues could affect your 911 service. A few reasons that your 911 service would stop working are:

    If you move the Blue Stream Phone equipment to a different address without first notifying Blue Stream of the move.

    If you move the Blue Stream Phone equipment to a different location within the residence from the initial installation.

    If the Blue Stream Phone equipment fails or is not configured properly. 

    If there is a problem with network facilities, including network congestion, network/equipment/power failure, or another technical problem.

  • 20

    Will Blue Stream Phone work with my home network?

    Yes. Blue Stream Phone and Blue Stream High-Speed Internet services are separate. Blue Stream Phone will not affect your home network.

  • 21

    Are there other circumstances that could affect my use of Blue Stream Phone Services?

    In addition to those reason listed above, if Blue Stream Phone service is interrupted as a result of downed cables connecting to your home or cuts to other portions of our network (as can happen in cases of severe storms), the service will not function until those facilities are restored. Depending on the specific facilities impacted, traditional phone providers may be affected in similar ways.

  • 22

    Can I call 911 using my Blue Stream Digital phone?

    Yes. Enhanced 911 (E911) is part of Blue Stream Digital Phone service. With E911, when you dial emergency services, the operator automatically receives your name and address information in advance. Please note that there may be circumstances under which the E911 services available with Blue Stream Digital Phone may be limited in comparison to traditional 911 service. Please see Blue Stream’s Subscriber Agreement for more information.

  • 23

    Can I choose my Long Distance Carrier?

    You have the option to select another long distance carrier if you so desire. However, Blue Stream Phone comes with FREE long distance in the United States, Puerto Rico, Guam and the Virgin Islands. If you select another carrier, your Blue Stream Phone bill will not change. However you will incur additional charges from whichever long distance carrier that you choose.

  • 24

    How do I make long distance calls?

    Dial as usual. Press 1 before the area code and telephone number.

  • 25

    How do I make international calls?

    Dial 011 + country code + city code + telephone number. Calls to international locations are extra but are billed at discounted rates.

  • 26

    Can I use my calling card for long distance calls?

    Blue Stream Phone provides local and long distance calling included in the price, so there is no need to use a calling card.

  • 27

    How soon can my Blue Stream Phone service be installed?

    We are usually able to complete installation in 5-10 business days.

  • 28

    Should I wait to disconnect my current home phone service until Blue Stream Phone is installed?

    Yes. If you choose to keep your current home telephone number (i.e. port your number), you should NOT contact your current home phone service provider. You need to continue the service from your current phone provider until we complete your Blue Stream Phone installation. Once our installation is complete and your phone number is successfully transferred, we will contact your current phone service provider to ensure your previous phone service is disconnected.

  • 29

    Do I need to be home for my installation?

    Yes. In order for Blue Stream to install and test your Blue Stream Phone service, you need to be present.

  • 30

    What if I can’t be home for my installation?

    Call Blue Stream at 954-753-0100 to designate a family member/representative age 18 or older who will act on your behalf, approve the installation, and sign the subscriber agreement and other important documents. If you are transferring your existing phone number from your current provider to Blue Stream Phone, and can’t find a replacement, it is important to call 954-753-0100 at least 3 business days before your appointment, or you might temporarily lose telephone service. If you have a monitored security system, your representative will need to have your alarm password to provide to your monitoring company for testing purposes.

  • 31

    I wasn’t home, and now my phone is out of service. What should I do?

    Contact Blue Stream at 954-753-0100 to reschedule the installation.

  • 32

    How long does installation take?

    Approximately 2 hours.

  • 33

    How soon will my Blue Stream Phone service be active?

    Once the installation is completed, Blue Stream Phone is active.

  • 34

    Can I move my Blue Stream Phone equipment modem from one location to another?

    Moving your Blue Stream Phone equipment may cause your service, including E911, to stop functioning. Please call Blue Stream before moving your Blue Stream Phone equipment.

  • 35

    Does Blue Stream provide technical support for my Digital Phone service?

    Yes. To contact us 24/7, call 954-753-0100. Technical Phone Support is FREE!

  • 36

    Who maintains my Blue Stream Phone equipment?

    Blue Stream.

  • 37

    Do I have to buy extra equipment?

    No. Blue Stream will provide you with the equipment (eMTA) that you need for the Digital Phone service at a $9.95 monthly rental fee.

  • 38

    Do I need a special phone?

    No. All standard touch-tone, wall-mounted, portable and cordless phones work with Blue Stream Phone.

  • 39

    Is Blue Stream Phone compatible with answering machines and Caller ID display?

    Yes, Blue Stream Phone is compatible with most answering machines and Caller ID displays. You must have a Caller ID display to use Caller ID. Remember that Caller ID, Call Waiting, Call Waiting ID and Call Forwarding and more are at no additional cost with Blue Stream Phone.

  • 40

    Will a fax machine work with Blue Stream Phone service?

    Yes, in most cases. Some older fax machines may not be compatible.

  • 41

    International Calling information

    All calls are billed in whole minute increments. Partial minutes are rounded up to the next whole minute.

    All call placement charges, connection fees and surcharges apply per call.

    A per minute International Mobile Termination Surcharge (IMTS) may apply to calls to mobile phones in certain countries. Consult the list of International Mobile Termination Surcharges for the applicable charge for a call terminating to a mobile phone in the country you are calling.

    For more information check the Digital Phone page.

  • 43

    Account Portal Access

    There is a portal available for customers to activate and deactivate phone features. For additional details or troubleshooting click here.

  • 44

    Voicemail Management

    Voice Management allows you to specify how to handle your voice messages. Use Unified messaging if you want to use your phone to retrieve voice messages. You can also just choose to send the message to your e-mail and not use the phone for voice messaging. This feature is on by default.

    For additional details or troubleshooting click here.

  • 45

    Anonymous Call Rejection

    Anonymous Call Rejection allows you to reject calls from callers who have blocked the display of their number. Only deliberate anonymous numbers are rejected. Callers whose numbers are unavailable are not rejected. Callers that are rejected are informed that you are not accepting calls from unidentified callers. Your phone does not ring and you do not receive any indication that they called. However, this does not apply to calls within your group. This feature is off by default.

    For additional details or troubleshooting click here.

  • 46

    Automatic Call Back

    Use this feature if you receive a busy signal and wish to monitor the busy party (within the same call group) and automatically establish a call when the busy party becomes available.

    For additional details or troubleshooting click here.

  • 47

    Call Forwarding Always

    Call Forwarding Always allows you to forward all your incoming calls to a different phone number, such as your cell phone. You can also make your primary phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder. Ringer Reminder will let 1 ring play at the original telephone number, to remind you that calls are being forwarded. After the initial ring, the phone will fall silent and the call is forwarded. This is important when you have forgotten the service is turned on and you are at your primary phone waiting to receive calls. Note that the address (phone number) you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the voice portal or on the phone using the feature access code. This feature is off by default.

    For additional details or troubleshooting click here.

  • 48

    Call Forwarding Busy

    Call Forwarding Busy allows you to forward all your incoming calls to a different phone number if your phone is currently busy. Use this service when you would rather have a secondary number in place to receive calls to instead of the caller being sent to your voice messaging box. Note that the address (phone number) you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the feature access code. This feature is off by default.

    For additional details or troubleshooting click here.

  • 49

    Call Forwarding No Answer

    Call Forwarding No Answer allows you to forward all your calls to a different phone number when you do not answer your phone. Use this service when you would rather have a secondary number in place to receive calls to instead of the caller being sent to your voice messaging box. The number of rings prior to forwarding can be configured here as well. You may choose none, 2, 3, 4, 5 or 6 number of rings prior to forwarding. This feature is off by default.

    For additional details or troubleshooting click here.

  • 50

    Call Forwarding Not Reachable

    Call Forwarding Not Reachable automatically forwards your incoming calls to a phone number of your choosing, when activated, if the device your phone is connected to loses contact with our Digital Voice System, such as the eMTA losing contact with Blue Stream. Note that the phone number you forward your calls to must be permitted by your outgoing calling plan. This feature is off by default.

    For additional details or troubleshooting click here.

  • 51

    Call Forwarding Selective

    Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria to a different phone number. Use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone. The criteria for each Call Forwarding Selective entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be satisfied for the call to be forwarded (phone number and day of week and time of day). If the call is not forwarded, the call continues as if this service was not turned on. Ring Reminder is also available with this feature. This feature is off by default. Note: This feature is only available via the portal.

    For additional details or troubleshooting click here.

  • 52

    Call History

    This feature allows you to review all incoming and outgoing calls over the previous six months. This feature can be accessed via the portal.

    For additional details or troubleshooting click here.

  • 53

    Call Return

    Use this feature to call the last party who called your number, whether or not the call was answered.

    For additional details or troubleshooting click here.

  • 54

    Call Waiting

    Call Waiting allows you to receive another call while you are on the phone. You can turn it on or off for all calls and then selectively turn it back on or off using the feature access codes. This feature is on by Default.

    For additional details or troubleshooting click here.

  • 55

    Inbound Calling Line Name Delivery

    A caller’s name will be displayed (if available).

    For additional details or troubleshooting click here.

  • 56

    Calling Name Retrieval

    Calling Name Retrieval looks up the name of a caller in an external database when the name did not arrive with the original call. This is helpful to identify callers when using the CommPilot Call Manager, a phone that displays CLID information, or other call client. This feature is on by Default.

    For additional details or troubleshooting click here.

  • 57

    CommPilot Express

    CommPilot Express allows you to pre-configure four profiles to control your inbound calls. These profiles can quickly be changed using the web or phone when you leave your desk or when you are at a remote location. If you use CommPilot Express, it takes precedence over some of your other service settings associated with processing incoming calls. The available profiles are “Available – In the Office,” “Available – Out of the Office”, “Busy” and “Unavailable.” This feature is off by default. Each profile includes preferences for managing the relevant call functions, for example, Call Forwarding (Busy, No Answer, Always and Selective), Voice Messaging, Simultaneous Ringing and Call Notify. If a user elects to use CommPilot Express, it takes preference over all other service settings associated with processing incoming calls.

    For additional details or troubleshooting click here.

  • 58

    Connected Line Identification Restriction

    Connected Line Identification Restriction allows you to block your number from being shown when receiving a call. Members of your group can still see your number when they call you. You have the choice of turning it on or off for all calls and then selectively turning it right back on or off using the feature access codes. This feature is off by default.

    For additional details or troubleshooting click here.

  • 59

    Do Not Disturb

    Allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice messaging by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your phone waiting to receive calls. This feature is off by default.

    For additional details or troubleshooting click here.

  • 60

    Enhanced 911

    This feature automatically displays the address associated with the home phone account on the emergency dispatcher’s screen when a call to 911 is made from the phone. This feature is always active and occurs automatically whenever a call is made by dialing 911.

  • 61

    Last Number Redial

    Use this feature to redial the last number you called.

    For additional details or troubleshooting click here.

  • 62

    Mailbox Management (Account Portal)

    Voice Management allows you to specify how to handle your voice messages. Use Unified messaging if you want to use your phone to retrieve voice messages. You can also just choose to send the message to your e-mail and not use the phone for voice messaging. This feature is on by default.

    For additional details or troubleshooting click here.

  • 63

    Priority Alert

    Priority Alert allows you to make your phone ring with a different ring based on your pre-defined criteria. Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell when a call is from inside your group or outside your group. The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns and specified time schedule. All criteria for an entry must be true for the phone to ring with a different tone (phone number and day of week and time of day). This feature is off by default.

    For additional details or troubleshooting click here.

  • 64

    Selective Call Acceptance

    Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be true for you to receive the call. This feature is off by default.

    For additional details or troubleshooting click here.

  • 65

    Selective Call Rejection

    Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers will be given an announcement that you cannot be reached. Use this feature to prevent nuisance calls from people you would rather not talk to. The criteria for each Selective Call Rejection entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be true to reject the call. This feature is off by default.

    For additional details or troubleshooting click here.

  • 66

    Sequential Ring

    Sequential Ring allows you to sequentially ring up to 5 locations in addition to the base location for a specified number of rings. There can be up to 5 locations and the feature applies to calls matching your pre-defined criteria. Use this service to ring calls from your manager, a family member, or an important customer on your cell phone, alternate business phone, or home phone. The criteria for each Sequential Ring entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be satisfied for the call to enter Sequential Ring (phone number and day of week and time of day). The caller can also interrupt the search to leave a message. If the criteria do not match, the call continues as if this service was not turned on. This feature is off by default.

    For additional details or troubleshooting click here.

  • 67

    Simultaneous Ring Personal

    Simultaneous Ring Personal allows you to list up to 10 phone numbers you would like to ring in addition to your primary phone when you receive a call. This feature is helpful when you are not at your phone but you would like your cell phone to ring when you get a call. You can also turn off simultaneous ring when you are at your desk on a call. The criteria for each Simultaneous Ring entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be satisfied for the call to enter Simultaneous Ring (phone number and day of week and time of day). If the criteria do not match, the call continues as if this service was not turned on. Warning: if your cell phone or other phone has voicemail that picks up before your digital phone voice messaging picks up, your voicemails could be on your cell phone messaging system! This feature is off by default.

    For additional details or troubleshooting click here.

  • 68

    Speed Dial 8

    Speed Dial allows you to set up to eight speed dial numbers that can be called with the push of a button. Enter the number as you would normally dial it and then just hit that number on your touch pad to call it. You can also program your speed dial using your phone and the star code for Speed Dial. This feature is off by default. 

    For additional details or troubleshooting click here.

  • 69

    Three-Way Calling

    Use this feature to create a three-way call. When this service is assigned, you can place a three-way call using the flash based services.

    For additional details or troubleshooting click here.