SOME IMPORTANT INFORMATION ABOUT BLUE STREAM’S PHONE E911 SERVICE
Thank you for choosing Blue Stream’s voice over Internet Protocol services (“Blue Stream Phone”). Please take a few moments to review the Blue Stream Subscriber Agreement and the Important Information Regarding Blue Stream Phone, located at www.MyBlueStream.com.
These documents set forth the terms and conditions under which Blue Stream will provide its Blue Stream Phone services to you. In addition, The Federal Communications Commission requires that we notify you about certain limitations on Blue Stream’s phone E911 service:
YOU MUST PROVIDE YOUR CORRECT ADDRESS TO BLUE STREAM. If you do not correctly identify the address where your multimedia terminal adaptor (“MTA”) is located, or if you move the MTA away from the original address, your emergency calls may be routed to the wrong emergency authority, or emergency personnel may be misdirected to the wrong address. YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE THE RESPONSIBILITY TO IMMEDIATELY NOTIFY BLUE STREAM OF ANY CHANGE IN YOUR SERVICE ADDRESS. You must not relocate the MTA to a different address. If you change residences, you must contact BLUE STREAM at 954-753-0100 for information on whether the Blue Stream Phone services can be transferred to your new residence and what the relocation will cost. If you wish to disconnect the Blue Stream Phone services, you must contact BLUE STREAM for information on the necessary procedures and cost.
THERE MAY BE A DELAY UNTIL YOUR ADDRESS IS ENTERED IN THE E911 DATABASE. When you initially order service, or if you notify BLUE STREAM of a change in your service address, there may be a delay before the address or change in address is entered in the E911 database seen by the emergency service provider.
USE OF A NON-NATIVE TELEPHONE NUMBER MAY LIMIT EMERGENCY AUTHORITIES’ ACCESS TO YOUR LOCATION INFORMATION. If you are using a non-native telephone number (a telephone number from a different exchange than the one in which you are using the Blue Stream Phone services), emergency authorities or personnel may be unable to determine the location from which you are calling.
POWER OUTAGES MAY DISRUPT YOUR E911 SERVICE. BLUE STREAM’s phone services use the electrical power in your home. If there is an electrical power outage, the MTA has battery backup providing up to 8 hours of backup power. If the battery is uncharged, discharges, is improperly installed or malfunctions during a power outage, 911/E911 calling will be interrupted. YOU EXPRESSLY ACKNOWLEDGE THAT YOU WILL NOT BE ABLE TO PLACE OR RECEIVE CALLS, INCLUDING CALLS TO ACCESS EMERGENCY 911 SERVICES, IF YOU ARE EXPERIENCING A POWER OUTAGE AND THE BACKUP BATTERY IS UNCHARGED, DISCHARGES, IS IMPROPERLY INSTALLED OR MALFUNCTIONS.
BROADBAND CONNECTION FAILURE AND NETWORK CONGESTION WILL DISRUPT YOUR E911 SERVICE. YOU EXPRESSLY ACKNOLWEDGE THAT YOU MAY NOT BE ABLE TO PLACE OR RECEIVE CALLS, INCLUDING CALLS TO ACCESS EMERGENCY 911 SERVICES, IF THERE IS A PROBLEM WITH NETWORK FACILITIES, INCLUDING NETWORK CONGESTION, NETWORK/EQUIPMENT FAILURE, OR ANOTHER TECHNICAL PROBLEM, OR IF THE NETWORK IS UNDERGOING MAINTENANCE. YOU FURTHER ACKNOWELDGE THAT THERE MAY BE A GREATER POSSIBILITY OF NETWORK CONGESTION AND REDUCED SPEED IN THE ROUTING OF A 911 CALL MADE WITH THE BLUE STREAM PHONE SERVICES AS COMPARED TO TRADITIONAL TELEPHONE SERVICES.
YOUR E911 SERVICE WILL NOT WORK IF YOUR MTA, OR OTHER EQUIPMENT REQUIRED FOR THE BLUE STREAM PHONE SERVICES IS IMPROPERLY INSTALLED OR CONFIGURED. If you do not agree to the terms and conditions set forth in these documents, you must cancel service immediately. Your enrollment in, use of or payment for the Blue Stream Phone services indicates your acceptance of these terms and conditions and any amendments that may be made from time to time. A current version of BLUE STREAM’s Subscriber Agreement and Important Information Regarding Blue Stream Phone, is available online at www.MyBlueStream.com. For additional assistance, you may contact our Customer Service Department by phone at 954-753-0100, or by mail at 12409 NW 35th Street, Coral Springs, FL 33065.
Blue Stream has attached a warning sticker to the MTA advising of the above limitations. Additional warning stickers are available to you if you wish to place them on or near your telephones.