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FAQ

Get help with frequently asked questions.

General

  • 1

    Do you offer 1 Gig Service for Business

    Yes, please contact our business services team at 954-753-0100.

  • 2

    When did this change happen?

    The change occurred on February 7, 2017.

  • 3

    Are you still local?

    Yes, we are proud to be a local company here in South Florida.  Our call center and technical center are still in Coral Springs and we continue to service customers in Coral Springs and Weston, FL.

  • 4

    How do I contact you?

    The phone numbers will stay the same.  If you need to contact us please call at 954-753-0100.

  • 5

    Will my myacc.net e-mail still work?

    Yes! There are no changes to your myacc.net e-mail.

  • 6

    What changes can I expect?

    Some changes have already occurred.  Before we changed the name of the company we started to improve customer service by cutting customer wait times down to less than 1 minute on average, and by investing millions into the network to improve speed and reliability.  Going forward you will see changes like our logo, signage on trucks and on your bill.

  • 7

    Is my bill going to change?

    The logo and company name on the bill will change.  Otherwise, you will not see any price changes due to the new name.  From time to time there will still be changes due to programming cost increases, but not due to the company name change.  Also, you do not need to change your auto-pay or bill-pay options those will still work and if you send a check you still send it to the same address.

  • 8

    What’s new?

    There are now new products like faster Internet speeds up to 1 Gig and TiVo.  If you are interested upgrading your existing service or order new service, please call us at 954-753-0100.